Our Values
At Hills Home Clean, we believe in reliability, and excellence in every service we provide. Whether you're looking to hire us for your cleaning needs or seeking a position within our team, these core values guide our actions and decisions. We are committed to creating a positive experience for our clients and employees alike, ensuring that everyone feels valued. Join us in upholding these principles as we work together towards a cleaner, brighter future.
1) Accountability
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* We believe in holding ourselves accountable, both personally and as a team.
* We strive to do the right thing by our colleagues and our customers.
* We do what we say we are going to do.
* When we mess up (hey, we’re only human), we take responsibility for our mistakes, decisions, behaviors and results…and we make genuine efforts to make it right.
2) Respect
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* We believe that everyone has value and dignity, and we strive to show respect for them with each and every interaction.
* We look for and focus on the good in others.
* We are clear and direct in our communication.
* When we disagree, we acknowledge that the other party still has the right to be heard, understood, and treated with respect. We act accordingly.
3) Trust
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* We believe in earning the trust of our colleagues and customers through respecting them, their family and pets, and their property. We protect their privacy and confidentiality.
* We refrain from gossip and speak well of others.
* We are consistent in delivering a quality clean, and in showing up reliably and on time.
* We attempt to resolve issues with empathy and consideration for the needs and wants of all parties.
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4) Continuous Improvement
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​* We believe in continuous improvement of ourselves, our relationships and our work.​​
* We implement, review and change systems and processes to ensure the customer receives the cleaning they need with a high quality result, and in an appropriate time frame.
* We seek, welcome and listen to feedback. We implement changes where it's deemed necessary and beneficial.
* We invest in quality training on an ongoing basis so we can keep improving.
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5) Resiliency
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​* We believe in accepting challenges. We overcome them by focusing on what's in our control, choosing to be positive, and being innovative in seeking resolutions to problems.
* We offer and accept encouragement and support, asking for help when we need it.
* When we fail, we're accountable. We keep our sense of humor, tap into optimism and use the situation as an opportunity to grow, learn and implement necessary changes.
* We chose healthy strategies to cope with stress.
6) A Heart For Service​​​​​​
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​* We believe in looking for opportunities to serve, to be helpful and to go the extra mile for our customers.
* We are grateful for the opportunity to work, to serve our customers, and to earn income to provide for ourselves and our families.
* We respond to queries and concerns in a timely and professional manner.
* We remember that our customers and colleagues are humans, and never treat them as a job or a number.
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